At Alam by Tulsi Patel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

By using our website, you agree to the terms of this policy. If you do not agree, please refrain from using our website.

1. Information We Collect

We collect two types of information:

1.1 Personal Information

Name

Email address

Phone number

Postal address

Payment details

Preferences (e.g., newsletter subscriptions, product interests)

We collect Personal Information when you:

Create an account

Place an order

Contact us (e.g., via contact form or email)

1.2 Non-Personal Information

Browser type and version

IP address

Device information (e.g., device model, operating system)

Cookies and tracking technologies

We collect Non-Personal Information automatically when you browse our website.

2. How We Use Your Information

We use your data for the following purposes:

Order Fulfillment: Process orders, process payments, and deliver products to you.

Customer Communication: Respond to inquiries, send updates about your account or purchases.

Website Improvement: Analyze usage patterns to optimize our website’s content, layout, and features.

Marketing & Promotions: Send promotional offers, newsletters, or special announcements (only with your consent).

Legal Compliance: Comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data in the following scenarios:

Service Providers: Third parties who assist with payment processing, shipping, hosting, or other operational services. They are bound by confidentiality obligations.

Legal Authorities: If required by law, court order, or other legal processes (e.g., to investigate fraud or comply with a subpoena).

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our company, customer information may be transferred to the new owner.

4. Data Security

We follow Indian data‐protection laws (including the IT Act, 2000) to safeguard your information. Our security measures include:

Encryption: We encrypt sensitive data (e.g., payment details) using SSL/TLS during transmission.

Access Controls: Only authorized personnel have access to personal data.

Regular Audits: We conduct periodic security audits to identify and address vulnerabilities.

Despite our best efforts, no system can be 100% secure. We cannot guarantee absolute protection.

5. Your Rights

Under applicable data‐protection laws, you have the right to:

Access: Request a copy of the personal information we hold about you.

Rectification: Correct or update inaccurate or incomplete data.

Erasure: Request deletion of your personal information (subject to legal obligations).

Withdraw Consent: Revoke your consent for marketing communications at any time.

Grievance Redressal: Lodge a complaint with our Grievance Officer (details below).

To exercise any of these rights, please contact us at info@alambytulsi.com

6. Cookies

We use cookies and similar tracking technologies to:

Remember your preferences (e.g., language, login details).

Analyze site traffic and usage patterns.

Deliver targeted advertising (with your consent).

You can disable cookies via your browser settings. However, disabling cookies may limit certain website functionalities or your user experience.

7. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for their privacy practices or content. When you click on external links, you should review the privacy policies of those sites before providing any personal information.

8. Children’s Privacy

Our services are intended for users who are at least 18 years old. We do not knowingly collect or process personal data from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

Post the revised policy on this page with a new effective date.

Notify you (e.g., via email or a notice on our website) if there are significant changes to how we treat personal information.

We encourage you to review this Privacy Policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Alam by Tulsi Patel
111 Sunrise Park, Vastrapur
Ahmedabad, Gujarat, India – 380052 Phone: +91 93279 37994 Email: info@alambytulsi.com

Grievance Officer:

Name: Nilesh Patel

Email: info@alambytulsi.com

© 2025 Alam by Tulsi Patel. All rights reserved.